General Terms And Conditions

All services provided to the customer by the online shop https://sq-vape.com are provided exclusively based on the following General Terms and Conditions of "StattQualm".  Deviating regulations are only valid if they have been agreed in writing between "StattQualm" a brand of SQURI AG and the customer. The General Terms and Conditions (GTC) are the basis of a fair partnership. By submitting an order, you agree to the GTC. "StattQualm" is entitled at any time to amend or supplement the GTC including all annexes (terms of delivery and payment) with a reasonable transition period. Orders received before the change will be processed according to the old GTC valid at that time.

1. Cancellation policy
You can revoke your contractual declaration within 14 days without stating reasons in text form by e-mail or by returning the item. The period begins after receipt of the goods. To comply with the revocation period, it is sufficient to send the revocation or the goods in good time. The revocation must be sent to the following address. Conditions relating to the right of withdrawal is explained in more detail under the following link: Right of withdrawal

StattQualm®
c/o SQURI AG
Lehnplatz 11
6460 Altdorf
Switzerland
support@sq-vape.ch

2. Shipping
The Shipping Information page at the URL: https://sq-vape.com/Shipment is an explicit part of these GTC.

3. Offer 
All items are available according to the availability display on the product pages.
Small optical deviations from the illustrations of the goods are possible.

4. Payments and deliveries
The final price of the order within Switzerland and the EU includes VAT plus the stated shipping costs. Orders from outside Switzerland and the EU are charged without VAT. StattQualm assumes no responsibility for value added tax or customs duties outside Switzerland and the EU. These are to be paid by the customer directly to the responsible authority and/or the shipping service provider.

4.1 Terms of payment
There is no minimum order value. StattQualm may exclude individual means of payment in general or for individual customers without further justification. If you pay in advance, the item will be reserved for you for 6 days. If we do not receive payment by the 7th day, the item will be released for sale again and the order cancelled. StattQualm reserves the right to make a partial delivery if this seems advantageous for a speedy processing. Special forms of shipment requested by the customer will be charged with a local surcharge. Delivery of the goods is possible worldwide.

4.2 Delivery times
Delivery times are shown in more detail on the individual product pages. StattQualm is not liable for transport problems. If non-compliance with a delivery or performance deadline is due to force majeure, industrial action, unforeseeable obstacles or other circumstances for which StattQualm is not responsible, the deadline will be extended accordingly.
In case of impossibility of delivery due to inability of suppliers, both StattQualm and the customer are entitled to withdraw from the contract if the agreed delivery date is exceeded by more than 2 months. Claims for damages due to delay or impossibility or non-fulfilment, including those which have arisen up to the point of withdrawal from the contract, are excluded. Unless a legal representative of StattQualm has acted with intent or gross negligence. You will also receive a dispatch notification by e-mail.

5. Retention of title
The goods remain the property of StattQualm until payment has been made in full. In the case of contracts with companies, they are entitled to resell the goods in the ordinary course of business.

6. Deficiencies
Complaints about defects must be made in writing within eight days of receipt of the goods at the place of destination. Complaints arriving later can only be accepted within the terms of the guarantee (see next paragraph 7).

6.1 Transfer of risk
The transfer of risk takes place when the ordered goods are handed over to the carrier. StattQualm accepts no liability for damage or loss occurring during transport. In the event of externally visible damage, the customer must immediately complain to the responsible carrier and make a corresponding report to StattQualm. It is imperative that the consignment is left in the condition it was in when the damage was discovered.

7. Warranty
Unless otherwise agreed, warranty shall only be granted within the scope of the ISO standards valid at the time of conclusion of the contract. It shall only be provided in such a way that, for a period of 24 months from the date of delivery, we shall repair or replace, at our discretion, as quickly as possible all parts manufactured and delivered by us which are proven to be defective or unusable as a result of poor material, faulty design or defective workmanship. The defective parts are to be sent to us carriage paid. Replaced parts become our property. The following are excluded from the guarantee: all damage caused by normal wear and tear, insufficient or incorrect care, use of incorrect accessories, accessories not produced by StattQualm. We grant a guarantee of 6 months for the faultless operation of the batteries, the chargers and the mains adapters, except for wear and tear, natural wear and tear and loss of capacity of the batteries. We cannot accept any further liability, in particular compensation for damages or cancellation of the contract. The guarantee becomes invalid and void if third parties carry out repairs or modifications without our consent. We will not accept warranty work carried out by third parties. For third-party deliveries, we shall only assume the warranty within the scope of the warranty obligation of the subcontractor. Non-compliance with the payment obligation releases us from any warranty obligations.
StattQualm is not liable for damages and consequential damages from improper use or repair attempts on the goods. Inhalation of liquids of any kind is at your own risk. In no case StattQualm is directly or causally liable for health damages resulting from the use of electric cigarettes. All products offered by StattQualm are intended for persons over the age of 18 and do not belong in the hands of children.

8. Liability of the seller
Excluded from liability are in particular: Claims by the buyer for compensation for indirect, direct, consequential or incidental damages as well as all other costs incurred by the buyer in connection with the justifiably complained about goods. 
The products and services offered in our online shop are subject to Swiss law. StattQualm cannot accept responsibility in the event of non-compliance with the legislation of the country in which a product was delivered and placed on the market. It is therefore the responsibility of the buyer to check the legislation of the country in which he imports, sells and markets the goods supplied by StattQualm.

9. Data protection
We draw attention to the fact that the data necessary for the execution of the business will be processed and stored. The customer has been informed in detail about the type, scope, location and purpose of the collection, processing and use of the personal data required for the execution of orders by the seller. (see page Data Protection)

10. Age of majority
By accepting the GTC, the customer confirms that he/she has reached the age of 18. The age must be truthfully stated in the user profile. Expenses for returns, etc. which arise from a false statement of the date of birth shall be borne in full by the customer or his legal representative.

11. Conclusion of the contract
The presentation of the products in the online shop is not a legally binding application, but only represents a non-binding online catalogue. If you merely place products in the "shopping basket", this does not constitute a binding order. You do not place a binding order for the products in the shopping basket until you click the "Order" button on the order page. Confirmation of receipt of this order is sent immediately by automated e-mail and does not yet constitute acceptance of the contract.
We can accept the contract with you either by sending an invoice or by delivering the goods within five days.

12. Place of fulfilment / place of jurisdiction
Place of performance and jurisdiction is Altdorf UR, Switzerland. StattQualm has the right to sue the customer in any other court. Swiss law shall apply exclusively, to the exclusion of the Vienna Sales Convention.

State: 01.01.2021

StattQualm, c/o SQURI AG, Lehnplatz 11, 6460 Altdorf, Switzerland